This charter explains the public services available through Kogi SUBEB, expected requirements, responsible departments and service timelines.
General Enquiry & Information Request
Receive, acknowledge and route public enquiries relating to basic education services.
- Eligibility: Parents, teachers, school administrators, partners and members of the public.
- Requirements: Name, valid contact information, clear enquiry details and relevant school/LGA information where applicable.
- Processing time: 1–3 working days for acknowledgement; timeline depends on enquiry complexity.
- Department: Public Affairs / Support Desk
- Contact: support@subeb.kg.gov.ng
Complaints & Grievance Redress
Receive and document complaints for review, assignment and response through the support ticket channel.
- Eligibility: Any affected citizen, parent, school, teacher or stakeholder.
- Requirements: Full name, email, phone number, complaint subject, description, affected school/LGA if applicable, and supporting facts.
- Processing time: Initial acknowledgement within 1–3 working days.
- Department: Grievance Redress Desk
- Contact: support@subeb.kg.gov.ng